Explore the importance of effective feedback from your customers.
If you do not take care of your customers, your customers will not take care of you.
How do you know what your customers want or need?
And, what do you do with the information that you do source from your customer.
Sherry Bevan is a business effectiveness coach. She set up her own business in 2012 and specialises in working with business to business service providers who place high value on customer service. Her clients include law firms, outsourcing companies and technology companies, as well as smaller businesses such as relocation specialists and specialist food providers. As former Global Head of Customer Service for a large international law firm, Sherry is passionate about the importance of providing effective customer service at all levels of the business.